REMOTE PC REPAIR - ITXUSA.NET |
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Thank you for your help and support Johnny, and I'll definitely recommend ITX to all my family and friends. I can't remember the last time I have been so pleased with a service. The patience and level of expertise of Sean were far beyond the norm, he was careful to explain every step so I could follow along. My computer problem was rather involved and frustrating but Sean never gave up, he was pleasant and cheerful through the whole experience. I have already told friends about your service and I will certainly return for any future PC problems. I just wanted to take a minute to express" Thanks" for the first class service I received from ITX. Just wanted to say thanks for the excellent support from your employee Sean, I know I paid for the service buts its great to get the service you paid for !!!!!!!!!...Sean was very professional and prompt. I would highly recommend your service its better than the MORE EXPENSIVE GUYS ! I called ITX with a major virus issue. I paid the flat $59.00 fee and watched as Sean, our technician, spent hours removing over 50 viruses and spyware. The whole cleanup process took close to 3 hours and Sean installed better virus protection software for us. He went above and beyond the call of duty for us! Even with the new software the fee was still only $59.00 and my PC is clean and running great now!!! WOW!!! |
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I was a little nervous about “remote support” when I called ITX and expressed this to the customer service agent, Toby that answered my call. She explained the whole process and even had a technician address my technical concerns before I was asked for any personal or credit card information. I am now convinced that remote support is the way to go! I was able to see everything my technician was looking at on my PC and even learned a few tricks from the session! They resolved my issues and made sure I was comfortable with the process. ITX is the place to call when you have PC issues!! Mike T., Chicago, IL ITX resolved my issue quickly, professionally and talked me through each step in easy to understand terms. When we disconnected our session I was left with a better understanding of my system and the comfort of knowing that all my security software was up to date. I will definitely use ITX for all my PC issues in the future and have my friends and family do the same!! My system was so infected that I couldn’t do anything between pop-ups on my screen. I called ITX and not only did they fix the pop-ups they made my computer run faster too!! ITX will be the first call I make next time I have a problem! “ITXs knowledge, dedication and skill with my computer repair were a pleasant surprise! As a mother of three I did not have time to take my computer to get it repaired and I did not feel comfortable having someone come to my house to work on it. I found an advertisement for them and gave them a call. Johnny was very helpful and patient with me as he connected to my computer. I was then able to go about my daily routine and take care of my children as Johnny worked on it. I received a call when he was finished and not only was my computer fixed, but it works better than ever now! I will definitely call ITX again whenever I have any computer issues. Thanks again!” My home office was in shambles! My computer was running slow and I kept getting error codes when I’d try to access some of my files. I was working on a project and had a fast approaching deadline. I called ITX and their System Analyst connected to my computer, diagnosed the problem and before I knew it, my computer was as good as new. Not only did ITX save me money, but they also saved me time! I was able to get my project completed by the deadline and my business was up and running again. I have never heard of Remote Repair until I ran across your website, and I’m glad I did! My husband and I are thrilled with our computer now that you have restored it back to its original working condition. Actually, it's better than it was before we suffered all of the computer problems that you had fixed for us! We were impressed by your professionalism and courtesy. We especially appreciated the fact that at no time did you make us feel computer illiterate. Be assured that we will recommend ITX to all of our friends and family. Thank you. As a small business owner I can’t afford to hire an I.T. guy to keep our office computers up and running. Now thanks to you I don’t have to! It’s so nice to be able to pick up the phone and call you whenever one of our computers has a problem. We love working with the staff at ITX they are all very friendly and knowledgeable. Not only do you save me time and money, but you also keep my business running smoothly. Thank you for everything. As a business professional, I travel a lot and depend upon my laptop 24/7. Thankfully, ITX has been a dream come true in those urgent times when my computer takes on a life of it's own. All it takes is one call to them no matter where I am and they are ready to help. Not only are they professional and friendly, but also experts at dealing with computer related issues. ITX is just the best!
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