REMOTE PC REPAIR - ITXUSA.NET
7 DAYS A WEEK
7:00AM - 7:00 PM PST
10:00AM - 10:00pm EST
(877)4-ITXUSA
 
HOME
FAQ
HOW IT WORKS
SERVICES
TESTIMONIALS
DISCOUNTED PACKAGES
CONTACT
 

Why Remote Support?

When compared to traditional technical support for your computer problems, remote support is the obvious choice for your technical support needs.

Traditional On-site Support
Remote Help Desk Support
Average bill rate of $100 per hour
Rates as low as $30.00 per incident
Billed by the hour for support
Flat fee regardless of time spent
Night & weekend rates for
after-hours support
7 days a week service: 7am - 7pm
PST (10am - 10pm EST) with no
after hours surcharge
Billed for time even if issue is not resolved
Guaranteed resolution or no charge
Average wait time of over four hours
for onsite visit
Immediate, live, remote response

Prepaid Remote Support Plans offered by ITX provide your company with hassle free, immediate solutions for your technical issues with desktop computers and laptops*. Rather than waiting for traditional on-site service when issues arise, simply call ITX and get immediate assistance via a secure, guaranteed remote support session.

Remote Support by ITX is regularly priced at $59 per incident. Discounted Packages are offered as follows:

Number of Incidents
Cost per Incident
Total Monthly Cost
Total Savings
5
$50
$250
$45
10
$45
$450
$140
15
$32
$630
$405
20
$38
$760
$420
30
$30
$900
$870


• Total monthly cost is billed in advance. Incident credits are applied as they are used during the month.
• Support is guaranteed – if your issue is not resolved the incident will not be charged.
• Incidents are billed as a flat fee regardless of the time it takes to troubleshoot & resolve.

*support for servers including Exchange servers is available thru our onsite support division in selected areas. Hourly rate will apply. Please call 1-877-448-9871 for more information.